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The Merriam-Webster Online Dictionary defines
marketing in this
manner:
1a: the act or process of selling or purchasing in a market
1b: the process or technique of promoting, selling, and distributing
a product or service
2: an aggregate of functions involved in moving goods from producer
to consumer
Some companies have an individual in charge of sale and marketing
although this is a somewhat ridiculous title as sales is a function
of marketing, at least the two supposedly independent functions
reside under one individual. However, other companies will have a
manager in charge of sales and a manager in charge of marketing,
which really means you have two managers who are responsible for
sales.
If marketing is truly “an aggregate of functions involved in
moving goods from producer to consumer” and I believe it is, then
the proper structure would be to have any sales management reporting
to the marketing management.
Selling is definitely a sub function of marketing and companies that
attempt to separate the two are making a serious strategic business
error. If marketing, which most companies believe to be only the
functions of advertising, promotion, public relations and
communication is not driving sales then you will have a
dysfunctional sales department and an ineffective marketing
department because sales won’t have the tools and support necessary
to prospect and close new business and marketing will be creating
programs that are not customer driven.
What makes the whole scenario even more convoluted is that sales
mangers no longer manage salesmen, or salespeople, to be politically
correct, they manage marketing representatives, directors of
business development, sales engineers (another oxymoron) or some
other meaningless nomenclature. Salespeople just don’t exist
anymore, they have gone the way of the dinosaur, however sales
managers still expect these individuals to provide sales reports and
are graded on their ability to sell the product or service in
question, just don’t call them salespeople.
Does any of this make any sense? It certainly does not make any
sense to me.
I am proud to say that over the years I have
successfully marketed products to more than 60 countries on six
continents. A major part of that marketing included being a
salesman, I prospected, and then I closed business. In other words I
sold products and services. Being successful, my career expanded
into management, but to this day I have refused the combined
position that was “sales and marketing”. Hence I have been a VP of
Marketing and had sales managers reporting to me and made sure that
they had “salespeople” reporting to them. Since then I have grown
into loftier and more senior positions and I now have senior
marketing people reporting to me – not sales.
But I am getting old and will end up going the way of the dinosaur
and my replacements will implement “sales and marketing” management
and departments.
If it was not for the customers, this would be a great place to
work! |