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Every company needs
to have strategic planning sessions at least once a year.
Even very
successful companies can end up loosing site of overall goals, and
methodologies can become mired in servicing today’s customer’s
needs.
Before a strategic
planning session can be implemented there are a few key preparation
items that must be dealt with.
The first item that
must be determined, in order to have a successful strategy session
is, who should attend. Many companies make the mistake of only
inviting senior management. For the strategy meetings to be
successful they must include all management levels. If all
management levels do not support the conclusions, the ability to
implement the strategic plan will be hampered by the lack of
participation of those who will be given the task of implementation.
Larger companies
may have to have groups of employees represented by one individual.
The individual should be chosen by the group, not by senior
management, in a separate meeting. It is important that the
individual chosen be respected, a strong representative of the group
and be willing to be an active participant.
Another
consideration when choosing the individuals that should attend is
tenure with the company. A group that is made up of long, medium
and short tenured employees will deliver a broader range of new
ideas than a group that is made up of only of long term staff.
Once the group is
identified, it is important that senior management convey and
emphasis that the meetings will be an open forum. There is little
sense in having participants at the meetings who are afraid to voice
their opinions because a senior manager or an executive is present.
The intent of the meetings is to have unabridged input from all
departments and all levels of staff.
Only in an open forum can one
expect to formulate a strategy that everyone will buy into and
hence, be successful. The open forum concept must be maintained
throughout the session and that includes meals and any other
gathering that takes place. All visual levels of company status
must be removed and this includes elite groups dining together,
having private meetings and/or whispering between each other.
The last
pre-meeting item is choosing a moderator or session leader. The
session leader must be able to maintain an orderly flow of
conversation, keep the individuals on topic, be a catalyst to expand
on presented ideas and views, maintain the agenda time frame and if
necessary play devils advocate. It is best if this individual is
also available to help set the agenda, organise the venue and work
with the company to determine the overall focus of the strategic
planning exercise.
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